Exchange, Return & Refund Policy
For Return or Exchange, please follow these steps
- With Order ID details and problem email us at issue@trendstarbd.com or contact us at Hotline Number 01787091351 within 24 hour
- We will confirm the exchange/return request and will inform you about the pickup process.
- Please ensure that Products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the Products.
Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You have to notify us via mail or phone call and also you have to send us the product/s within 7 days.
We will bear the return delivery charge on –
- Size or Fit issue
- You received a defective Product
- You received a physically damaged Product
- You are unhappy with the Products quality
- The Product is different from description on the website
You will bear the return delivery charge on –
- If you change mind & cancel booking after the Products is already delivered
*Return can occur in two stages:
- At the time of delivery
- After receiving a delivery and if the product delivered is ‘Damaged’, ‘Defective’ or ‘Not as Described’
All items which can be resold are always eligible for exchange. Except the following
- Items that have been worn or washed
- Products which were sold as combos or in sets, are not eligible for return/replacement as individual items
- Products should not be used.
- Products must be in their original condition
- Items should be unused, unaltered, unsoiled Products with their original tags
- Item must be in the original packaging, in the original condition
- Fashion accessories can be exchanged only in case of not being happy with the Products Quality or if the Products is damaged or defective.
Refund Policy
Your money is 100% safe with us. Refunds are issued when
- If we are unable to deliver the ordered product/s.
- If we are unable to provide replacement
- After return if you want your money back
- If a different Products is delivered to you.
- If you changes mind & can cancel booking before the Products is already shipped
- If you don’t want replacement.
– If you pay us by using card then we will request a refund in bank which will take 3-5 working days.
– Most refunds are fully refunded in 10 days after we receive the return package.
(Credit card payment return may take longer depending on Commercial Banks)
– If you pay us by any mobile wallet (i.e. bKash, Rocket, Nagad), then your money will be refunded in the same account within 5-7 working days.